Nucleus Certified ISO 20000-1:2011 Implementer/Awareness Training Course

Whole day, you’ll gain the deep knowledge of ISO 20000-1:2011 Standard. The essential objective of this course is to create awareness within the organization regarding various basic requirements of the standard & impart working knowledge on how these requirements can be interpreted to suit the organization’s processes, products, employee & clients.

Course Contents

Introduction to ISO 20000-1:2011,
Development & History
Family of ISO 20000-1:2011 series of standards,
ITSMS management principles,
Basic requirements of ITSMS & its interpretation,
Exercise Course summary
Anyone wish to implement safety management system based on ISO 20000-1:2011in their organization
Anyone who will be required to have the working knowledge essential to motivate the team implementing the IT Services management system,
Anyone who is planning to attend higher level training courses like ISO 20000-1:2011 internal auditor, documentation and implementation/ lead auditor course
Our tutors are recognized as leaders in their field, offering a world-class learning experience. They are trained to understand and meet your different learning needs, and they have years of industry experience.
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