RABQSA Certified ISO 20000-1:2011 Lead Auditor Training Course
Over 5 days, you’ll gain the knowledge and skills required to undertake and lead a successful management systems audit. Learn to describe the purpose of an ISO 20000-1:2011 ITSMS audit and satisfy third-party certification. You’ll acquire the skills to plan, conduct, report and follow up an ITSMS audit that establishes conformity and enhances overall organizational performance.....
What will you learn?
• Gain the skills to plan, conduct, report and follow up an audit in accordance with ISO 19011 • Identify the purpose and benefits of a ITSMS • Explain the role of an auditor to plan, conduct, report and follow up an audit in accordance with ISO 19011 (and ISO 17021 where appropriate)
How will you benefit?
• Identify the aims and benefits of an ISO 20000-1:2011 audit
• Interpret ISO 20000-1:2011 requirements for audit application
• Plan, conduct and follow-up auditing activities that add real value
• Grasp the application of risk-based thinking, leadership and process management
• Access the latest auditor techniques and identify appropriate use
• Build stakeholder confidence by managing processes in line with the latest requirements
• Meet training requirements for certification
Anyone with the need to audit an organization’s ISO 20000-1:2011 ITSMS.
Management Representatives
Quality Directors
Managers
Consultants
Management Representatives
Quality Directors
Managers
Consultants
Our tutors are recognized asleaders in their field, offering a world-class learning experience. They are trained to understand and meet your different learning needs, and they have years of industry experience
INR 25,500/-
(taxes as applicable extra)
Fee includes refreshments, lunch and training delegate manual
